Skip to main content
All CollectionsF.A.Q
Common Errors; Descriptions and Solutions
Common Errors; Descriptions and Solutions
Nathan Huppatz avatar
Written by Nathan Huppatz
Updated this week

40 character address error

This is an Auspost error. It is because the address line in the order is too long. Edit the order address in the app, and shorten it, or split it over 2 address lines.

Max length for each address line is 40 characters.

This could also relate to your Sender address in the Preferences tab.

Auspost Labels Error - Please Confirm Payment and resubmit Print request.

Check your Mypost Account to see if the labels are visible there first.
If they have been paid and printed in Mypost Business, give it a few minutes, then reload our app. It should check the order status and refresh.

Carriers/services not showing due to rules

If you can't get services to show there are a few things to check.

  1. Make sure you have enabled all of the service that you would ship with in the Carrier settings for Mypost.

  2. Then in SHIPPING RULES, ensure for the "Default Carrier/Service" section you have enabled more than one service. Enable all of the ones you would normally ship with (all sizes of Parcel Post and Express) - our system will automatically assign the cheapest.

eg:

The same goes for the shipping Rules.

If you select multiple options, our system will choose the cheapest one if a rule matches, eg:

International Service Restrictions

Sometimes services are unavailable for some countries. This could be due to strike actions, COVID or other issues.
​
More Auspost information about which services are available to particular countries is available at:
​https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

Is the APP not opening properly?

Click on the Packages tab when it is loading, and ensure you have a Default Package set.

Then reload the page.
​

Essentially, we added the packages in to resolves the issue and would like you to double check and update them to the correct values to avoid incorrect shipping.

Error: PayPal payments must be completed from within the MyPost Business web site

As the Auspost error suggests if you pay with PayPal this can only be done in the MyPost Business portal. They cannot make this feature available via the API to apps like ours.

If you want to pay via the app you need to use a stored Credit Card from your MyPost account, or set up a Business Credit Account with them.

To change payment method in the app, go to CARRIERS, edit the carrier settings, go to Payment Settings and you can choose options there.

There are also instructions on that page on how to use each method.

To update the stored payment method such as a credit card or linked business credit account in MyPost go to https://auspost.com.au/mypost-business/account-management/payment-methods

Export Declaration Number

Because the order value exceeds $2,000 you will need to obtain an Export Declaration Number. More information is available at https://www.abf.gov.au/importing-exporting-and-manufacturing/exporting/how-to-export/export-declaration
​
At this stage our app doesn't support the addition of the Export Declaration Number so you will need to manually create the label in the MyPost Business web site where you can add the Export Declaration number once obtained.

Hong Kong postcodes

While postcodes are not used in Hong Kong Australia Post still require a postcode for the order. The accepted postal code to use is 999077 http://postal-codes.net/hong-kong/

International A6 Label Error

It is a known issue with MyPost Business that international labels cannot be printed on an A6 label and are reviewing their systems. For now, only A4 format labels are available.

'Name' field empty

That error occurs because you don't have anything in the Name field in the Sender address.

Go to the PREFERENCES tab, enter something in 'Name' and go back to the Dashboard to try again.

(It is an Auspost error - they require a Name in Sender address).

Payment issues

Auspost has been noted to have a few issues related to processing payments, these include failed payment and disappearing payment errors with their connection.

Please log in to MyPost Business and try to complete payment in there. If it works there, orders will update in our app in a min or two and you will then be able to Fulfill them.

If it still fails, contact Mypost support.

You can contact the Australia Post MyPost Business Support team at https://auspost.com.au/mypost-business/dashboard#/support

The unit value must be at least 1

This error is from Auspost. Auspost require that for international orders all items in the order have a value of at least $1.

To resolve the issue you can edit the order in Shopify Order to ensure each item has a value of $1 or more. Then try again.

Did this answer your question?