Refund a Label
Once you've created a consignment and paid for the label you can only cancel the consignment via the MyPost Business web site. (Australia Post don't have a process for third party apps like ours to process refunds.)
In order to Refund a label log in to the MyPost Business web site, go to History, select the order that contains the consignment and choose the Refund option.
You would then need to use the Actions button for the order in our app and choose Reset Order to remove that consignment from the order.
How to Refund a Label Within MyPost
Refunds for unused labels need to be processed in the MyPost Business web site (https://auspost.com.au/mypost-business/shipping-and-tracking/history)
You can get a refund for unused labels purchased online by:
Logging in to your MyPost Business account
Heading to the 'History' tab
Selecting the label you want to refund
You can arrange a refund online for orders which are less than 90 days old with a value less of than $100.
Charges will be refunded to your credit card or PayPal account and can take 5 – 10 business days.
If you used a charge account to purchase a label which you wish to refund, please contact MyPost Business support to process your refund.
Note: PayPal has limits on how many refunds can be processed. If you are refunding more than 25 articles from one order, please contact MyPost Business support to process your refund.
Can't find MyPost 'Refund' option for label
If you've logged in to your MyPost Business account and can't locate the "Refund" there are several reasons why the consignment may not be eligible for an automatic refund. Your consignment is only eligible for an automatic refund if:
it’s less than $100
it’s less than 90 days old
it was paid for by credit card or PayPal
the order label has not been used
the order label has not already been refunded
the order label is not in the process of being refunded
If you believe the consignment is eligible for a refund but the Refund option isn't available you'll need to contact the MyPost Business support team.
Note: If you’re using a charge account you’ll need to contact MyPost support to process your refund.