The shipping process generally follows the steps below. Depending on your Australia Post carrier type and payment method, some of these steps may happen automatically or be combined into a single action.
Note: The exact process varies between carriers. Refer to the help article for your specific carrier if you need carrier-specific instructions.
Step 1 – Prepare your orders
By default, SellerDash imports Shopify orders that are:
Paid
Unfulfilled or Partially Fulfilled
You can change your import settings if you also want to import orders with pending payment.
Before creating labels, check that:
The correct Package has been selected.
The parcel weight and dimensions are correct (where required).
Any shipping options are correct.
These settings are automatically populated using your default preferences but can be edited by expanding the order.
If you have configured Shipping Rules, SellerDash will also automatically select the most appropriate shipping service based on factors such as:
Destination
Package
Weight
Dimensions
You can change the selected service at any time before creating the label.
To choose a different shipping service, click the red or yellow service and price bar on the order.
A dropdown list of available services will appear.
The black entry is the currently selected service.
The light grey entries are the other available services you can choose from.
Processing multiple orders
All of the steps below can be completed for:
Individual orders, using the action buttons on each order.
Multiple orders at once by selecting the checkboxes beside the orders and using Bulk Actions.
Step 2 – Create labels
Clicking Create Labels validates the shipment details and creates the consignment with your selected carrier.
If any issues are found, SellerDash will display an error explaining what needs to be corrected before the label can be created.
Note: When creating labels in bulk, some carriers require all errors to be resolved before any labels can be created.
Step 3 – Pay for labels (if required)
If you're using eParcel, payment is processed automatically using your linked charge account when your labels are created. You will not see this step, so you can proceed directly to Step 4 – Print Labels.
If you're using MyPost Business with Automatic Payment selected in SellerDash, payment is also processed automatically when your labels are created, so this step will not appear.
If you're using MyPost Business with Manual Payment selected, payment must be completed as a separate step. After your labels have been created, click Pay/Print Labels to complete payment and generate your printable labels.
Note: PayPal payments must be completed on the MyPost Business website.
Step 4 – Print labels
Once your labels have been successfully created (and paid for, where required), SellerDash generates a PDF containing your shipping labels.
Open the PDF and print your labels.
If you need to print your labels again shortly after they have been created, you can use Actions > Reprint Label
This option is available for:
eParcel labels for up to 24 hours after creation.
MyPost Business labels for up to 48 hours after creation.
After these time limits have passed, you can still download and print the original label PDF from the Tracking tab in SellerDash.
Step 5 – Manifest labels (eParcel only)
This step only applies when using eParcel.
Before your orders can be fulfilled, all eParcel labels must be included in a manifest.
MyPost Business does not require manifests, so this step will not appear when using MyPost Business.
Step 6 – Fulfill your orders
Once your labels have been successfully created, a Fulfill Order button will become available.
Fulfilling an order will:
Mark the order as Fulfilled in Shopify.
Upload the shipment tracking information.
Trigger Shopify's normal fulfillment process.
If required, you can also complete a Partial Fulfillment by selecting only the items being shipped.
After an order has been fulfilled, it is automatically removed from your SellerDash Dashboard.