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Shipping Rules - Overview
Shipping Rules - Overview

Configure your Shipping Rules which define which shipping carrier and service will be used for each order received in your account.

Nathan Huppatz avatar
Written by Nathan Huppatz
Updated over 7 months ago

Access the Shipping Rules page by clicking SHIPPING RULES on the main menu.

Shipping Rules allow you to specify which Carrier and Service should be used for any orders that match that rule.

Video Explanation

Shipping Methods

Shipping Method rules allow you to assign keywords that may appear in an order's shipping method to a specific carrier and service. Enter a list of words or phrases below and then choose the carrier and service to assign orders that match the rule to.

For example: Enter the word express in the Keyword field and choose an express carrier / service for your express shipping orders. To enter multiple keywords for the same carrier / service separate them with a comma ie: standard, regular

When multiple Shipping Method rules have been defined they will all be applied and the cheapest service found in all of the rules will be used.
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For example, if you have two carriers connected such as MyPost Business and eParcel you could create two express keyword rules. For one you would select the MyPost Business Express service and the other you would select the eParcel Express service. As both rules would match the order the cheapest Express Post rate between the two carriers would determine which service was selected.

Default Carrier / Service

If none of the above rules apply to an order the cheapest service available will be selected.
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If you have multiple carriers you may prefer one to be chosen as the Default Carrier. This is generally unnecessary if you only have one carrier connected.

** If used make sure you select sufficient services to ensure a service can be found that will match your orders.
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Cheapest Rate

If a matching rule has multiple services assigned to it the cheapest of those services will be automatically selected.
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If there are no matching rules the cheapest available service is selected. This will be highlighted in the order with the message : "No matching rules - Cheapest rate used".

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